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Octave Nepal

Privacy Policy

Last updated: May 29, 2026•Kathmandu, Nepal

At Octave Nepal, we are committed to protecting the privacy and security of our students, partners, and platform users. This Privacy Policy details how we collect, store, process, and protect your personal information when you register an account, enroll in our courses, or interact with our platform. Our data practices are strictly aligned with the Individual Privacy Act, 2075 (2018 A.D.) and the Electronic Transactions Act, 2063 of Nepal.

Privacy Compliance Notice

In compliance with the Individual Privacy Act, 2075 of Nepal, we obtain your explicit consent before collecting or processing any personal information. You retain full rights to access, amend, retrieve, or request the erasure of your personal data at any time.

1. Information We Collect

To provide you with our learning services, we may collect the following categories of information:

  • Personal Identity Information: Your full name, email address, mobile number, physical billing address, and account login details.
  • Course & Cohort Records: Course selections, class progress, video consumption statistics, quiz scores, project uploads, community discussion contributions (on Slack or Discord), and digital certificate records.
  • Payment Reference Information: When you purchase courses through eSewa, Khalti, ConnectIPS, Fonepay, or bank cards, we collect transaction confirmation IDs. We do not store your passwords, credit/debit card numbers, or mobile wallet PINs on our servers; these are handled directly by secure, licensed payment service providers in compliance with Nepal Rastra Bank regulations.
  • Technical Device Data: IP address, device type, web browser characteristics, operating system version, and general usage analytics captured via cookies.

2. How We Use Your Information

We utilize your personal information strictly for legitimate educational, operational, and customer support purposes:

  • To manage your registration, course enrollments, and coordinate classroom access.
  • To deliver cohort-based hybrid lectures, assignments, and facilitate group discussions.
  • To issue verified, shareable digital certificates of completion.
  • To safely process payment transactions and prevent payment fraud.
  • To respond to your support queries, resolve grievances, and communicate platform announcements.
  • To analyze aggregate platform metrics to improve site loading speeds, design interfaces, and overall content layout.

3. Consent, Data Confidentiality & Sharing Restrictions

Your data is strictly confidential. In alignment with Nepalese laws, Octave Nepal will never sell, rent, trade, or lease your personal information to third-party advertising or marketing companies for promotional purposes.

We may share your data only in the following limited circumstances:

  • With trusted service providers who help us operate our site (e.g. database hosting, secure payment processors, and analytics providers) who are legally bound to keep your data confidential.
  • When required by the Government of Nepal or legal mandates under prevailing criminal or cybersecurity acts.

4. Cookies & Persistent Tracking

We use cookies and similar session tracking mechanisms to remember your language preferences, keep you logged into your portal during a session, and gather anonymized website usage statistics. You can configure your browser to block or refuse cookies; however, doing so will degrade or disable essential interactive functionalities of the platform.

5. Data Security Measures

We enforce appropriate administrative, electronic, and physical security measures to safeguard personal data belonging to Nepalese citizens. All digital data traffic is encrypted in transit via Secure Socket Layers (SSL/HTTPS). Access to student data is limited solely to authorized employees, facilitators, or instructors who require it to support your learning. While we use industry-standard measures to protect your information, no digital network can be guaranteed 100% secure, and you share information at your own discretion.

6. Your Legal Rights (Individual Privacy Act, 2075)

Under Section 10 and 11 of the Individual Privacy Act, 2075, you possess the following explicit legal rights concerning your personal information:

  • Right to Access & Review: You can request a summary of the personal information we hold about you at any time.
  • Right to Rectification & Correction: You have the right to demand the correction or update of any inaccurate, incomplete, or obsolete personal data.
  • Right to Data Erasure (Right to be Forgotten): You may request the permanent deletion of your platform account and the complete removal of your personal history from our servers, subject to regulatory tax audit laws.

7. Policy Amendments

We may amend or update this Privacy Policy periodically to adapt to changing legal requirements in Nepal, new course categories, or platform updates. Any changes will be posted directly on this page, and the “Last updated” timestamp will be revised accordingly.

8. Contact Us & Privacy Officers

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or to exercise your rights under the Individual Privacy Act, 2075, please reach out to us through our contact page or submit a direct support ticket.